Refund Policy

This Refund Policy applies to purchases of NewScan Pro from NewNormal Security. It is part of, and should be read together with, our Terms of Service.

1. Free software has nothing to refund

NewScan is free to download and run locally — there is no charge and therefore nothing to refund. This policy concerns only the optional, paid NewScan Pro upgrade.

2. 14-day money-back guarantee (first purchase)

If you are not satisfied with your first NewScan Pro purchase, you may request a full refund within 14 days of the initial purchase date. We may decline refund requests that show evidence of fraud, abuse, or violation of our Terms of Service (for example, unauthorized scanning).

3. Renewals

NewScan Pro is a recurring subscription that automatically renews. You can cancel future renewals at any time by contacting us; cancelling stops the next charge, and your access continues until the end of the period already paid for. Renewal payments are generally non-refundable once they process. If a renewal charges unexpectedly, contact us within 7 days and we will review it in good faith.

4. Annual plans and the month-to-year upgrade

Annual plans may be refunded within the 14-day window in Section 2. After that window, annual subscriptions are non-refundable for the remainder of the term, but you may cancel to prevent the next annual renewal. The annual-commitment plan ($200/month on a fixed 12-month term) is treated the same way: refundable within the 14-day window measured from the initial purchase, and thereafter non-refundable for the remainder of the committed 12 months. The month-to-year upgrade (paying the difference to convert an active monthly subscription) follows the same 14-day window measured from the upgrade date.

5. How to request a refund

To request a refund, email support@newnormalsecurity.com with your order ID (from your payment receipt) and the email used at checkout, and we will process it.

6. How approved refunds are issued

Approved refunds are issued through Stripe to your original payment method. The time for funds to appear depends on your payment provider, typically within 5–10 business days. Upon refund, the associated license is deactivated and the scanner reverts to its free local behavior.

7. Chargebacks

If you believe a charge is incorrect, please contact us first — we are happy to help and can usually resolve issues faster than a bank dispute. Initiating a chargeback may result in immediate suspension of the associated license.

8. Your statutory rights

Nothing in this policy limits any non-waivable refund or cancellation rights you may have under the consumer-protection laws of your country of residence (for example, EU/UK distance-selling “cooling-off” rights). Where those rights apply, they prevail over this policy.

9. Contact

Refund and billing questions: support@newnormalsecurity.com.